Ross Le Quesne interviews mortgage broker Katrina Rowlands about her 24-year career in the industry.
Rowlands shares her experience starting her career while pregnant with twins and facing emotional and time-management challenges as a working mother.
She discusses her philosophy of being the best person she can be and the importance of creating a positive office culture with a collaborative approach.
Rowlands emphasises the role of the receptionist or office manager as the first point of contact for clients and the importance of networking and seeking advice from industry leaders.
